Quality Policy
At Structural Adhesives, we are committed to delivering exceptional products and services that meet or exceed customer expectations. Our dedication to quality is fundamental to our success as a leading manufacturer and innovator.
Customer Focus: We prioritise customer satisfaction by understanding and meeting their needs, expectations, and preferences. Our goal is to deliver innovative products and services including laboratory testing and R&D, that exceed our customers’ expectations and requirements.
Continuous Improvement: We are dedicated to continuous enhancement of our products, processes, and services. Through innovation, particularly in our new laboratory operations, we strive to maintain industry leadership and deliver real working solutions.
Compliance with Standards and Regulations: We commit to full compliance with all applicable industry standards, legal requirements, and regulations, expanding this commitment to include those specifically related to laboratory and testing operations.
Quality Assurance: Our quality assurance extends through every stage of product development, manufacturing, and laboratory testing. We uphold stringent quality control procedures across all divisions to ensure consistency and reliability.
Employee Empowerment and Training: Recognising the crucial role of our employees, we provide comprehensive training and resources, wherever required. This allows them to contribute effectively to our quality objectives.
Supplier Collaboration: We collaborate closely with suppliers to ensure that both materials and services meet our rigorous standards, with added emphasis on those contributing to our laboratory operations.
Risk Management: We proactively identify and manage risks across all areas, including new risks associated with our laboratory services, to prevent quality issues and enhance safety, reliability and consistency.
Environmental Responsibility: We are committed to minimising the environmental impact of our operations. We strive to develop sustainable products, reduce waste, conserve resources, and comply with relevant environmental regulations including with our laboratory practices, where we focus on reducing environmental impacts and enhancing sustainability.
Communication and Transparency: We foster open and transparent communication both internally and externally. We encourage employees to report quality-related concerns, suggestions, and opportunities for improvement. We also provide clear and accurate information to our customers, shareholders, and stakeholders regarding our quality performance.
Measurement and Analysis: We establish key performance indicators (KPIs) and metrics to measure our quality performance. Through regular monitoring, analysis, and reporting, we gain insights into our strengths and areas for improvement, enabling us to take proactive actions to enhance quality.
This Quality Policy serves as a guiding framework for all employees at Structural Adhesives. It is our collective responsibility to adhere to these principles and to keep striving for excellence in quality across both our manufacturing and laboratory services. By doing so, we uphold our reputation as a trusted provider of high-quality products and innovative solutions.
Issue no 6
Authorised by Angela Orton April 2024
Review April 2025
