QUALITY POLICY
At Structural Adhesives, quality is at the core of everything we do. We are committed to delivering innovative products, technical expertise, laboratory services, and customer solutions that consistently meet or exceed customer expectations. Through manufacturing excellence, research and development, testing, and continuous improvement, we aim to be a trusted partner to our customers and a leader within our industry.
Customer Focus
We place our customers at the centre of our business. By understanding their requirements, challenges, and objectives, we deliver products, services, and solutions that provide real value and support long-term relationships.
Continuous Improvement
We are committed to the continual improvement of our products, processes, services, and Quality Management System. Through innovation, investment, and learning, we strive to improve performance, efficiency, and customer satisfaction.
Compliance and Governance
We comply with all applicable statutory, regulatory, industry, and customer requirements relevant to our products, manufacturing activities, laboratory services, and business operations.
Quality Assurance and Reliability
We maintain robust quality processes throughout product development, manufacturing, testing, and service delivery to ensure consistency, reliability, traceability, and customer confidence in everything we provide.
People and Competence
Our employees are fundamental to our success. We provide training, resources, and opportunities for development to ensure our teams have the skills, knowledge, and competence required to achieve our quality objectives
Supplier and Partner Relationships
We work collaboratively with suppliers and business partners who share our commitment to quality, reliability, innovation, and continuous improvement, ensuring the highest standards throughout our supply chain.
Risk and Opportunity Management
We identify, assess, and manage risks and opportunities that may affect product quality, service performance, business continuity, customer satisfaction, and sustainable growth.
Sustainability and Environmental Responsibility
We are committed to operating responsibly by reducing waste, improving efficiency, conserving resources, and considering environmental impacts across our products, services, laboratory operations, and manufacturing activities. We support sustainable practices that contribute to long-term business success and environmental stewardship.
Communication and Engagement
We promote open communication, transparency, and accountability throughout the organisation. Employees are encouraged to raise concerns, identify opportunities for improvement, and contribute to the ongoing development of our business and quality culture.
Performance Measurement
We establish, monitor, and review quality objectives and key performance indicators to measure effectiveness, drive improvement, and support informed decision-making throughout the organisation.
This Quality Policy provides the framework for establishing and reviewing quality objectives and supports the strategic direction of Structural Adhesives. Management is committed to providing the leadership, resources, and support necessary to maintain and continually improve the effectiveness of our Quality Management System.
Angela Orton
Managing Director
Issue No. 8
Authorised: June 2026
Review Date: June 2027
